Frequently Asked Questions

What can I store?
Just about anything as long as it is legal, non-perishable and meets our size requirements. We are unable to receive items that are perishable, hazardous, illegal, flammable, or corrosive. We can also store: sporting equipment, skis, golf clubs, snowboards and hockey gear.

Can I visit the storage unit?
Our model was designed around the idea of delivering items to you. We are not set up or staffed to allow for on-site access. Should you require an item, please e-mail or give us a call. Should you require an expedited delivery, please e-mail or call ASAP.

Security of Items and Storage Lockers
NYCS places radio-frequency identification (RFID) tags to identify all items. The tags work like a barcode, but utilize a chip that sends back a unique identification number to the receiver from a handheld scanner The RFID code can be read up to 25 feet away. Every item is photographed and RFID tagged for the highest level of organization and security. Our storage warehouses have a 24-hour surveillance and code access. Our lockers are climate-controlled and insured to protect your personal items.

Billing and Non-Payment
Your credit card will be charged at the end of each month and or just before to final delivery. An account must be current and payment remitted at the point that a delivery request is made. If you are unable to pay within three months, we will send you a notice indicating that you are in default and have 30 days to settle. After 30 days, we have the option, at our discretion, to sell, donate or dispose of the items associated with your account and cancel your contract.

Can I provide my own insurance?
Yes, NYCS provides insurance within our package options and individual items stored. However, if you have your own insurance policy, the insurance fee applied will be deducted from your storage total. Members are required to show proof of personal coverage (insurance declaration page). Please inquire for specifics. NYCS has never filed an insurance claim for loss or damage of an article of clothing.

Is the facility climate-controlled?
Yes, all the facilities are climate-controlled.

How long does it take to have my items returned to me?
Standard return delivery is 1-2 days. To schedule a return delivery, please give us a call during business hours or contact us through e-mail.

I need to store my stuff today/tomorrow. Can NYCS help me?
We can't guarantee you same day/next day pickup, but we will do everything possible to help. The fastest way to find out if we can help is to call us as soon as possible. The sooner you tell us about your schedule and needs, the better chance we have of finding a time that works.

If I have to return some, but not all of my items, does my monthly bill decrease?
Yes. The great thing about NYCS is that you only pay for the space you use. If you reduce the number of items you are storing and have them delivered back to you, we will reduce your monthly rate.

Can I have my bins shipped to another state? country?
Absolutely! NYCS will ship your boxes to any location in the U.S or overseas. Contact us and we will provide a quote based on standard ground/freight rates.

Can I store less than three months?
Yes, all package prices reflect at least 3 months of storage service. If you store less than three months, however, your delivery fee will reflect your monthly charge.

What if I dont have an elevator in my residence or not on ground level?
Each flight or stairs per floor is an $25. If floors exceed two levels or flights, additional charges may apply.

What are the NYCS service areas?

  • Manhattan
  • Brooklyn
  • Queens
  • Staten Island
  • Bronx